Clarivate

December 8, 2021 12:00 pm CST

To increase staff engagement and retention, Renown Health implemented a front-end career ladder for scheduling, registration, insurance verification, pre-auth, and patient financial assistance staff.

This three-tier career ladder outlines a variety of development programs, shadowing opportunities, and competency tests that staff must complete to advance. The last level encourages development outside of a staff member’s primary workflow and also seeks to advance individuals’ emotional intelligence.

Understand how a career ladder can improve staff engagement, reduce turnover by 13.8%, and increase first-year retention within one year of deployment

Discover different learning and development requirements that can be included in a career ladder, and access corresponding tools

Learn how to incentivize participation in a career ladder via percentage-based salary increases and promote career growth

Program level
Intermediate

Field of study
Management services

CPE Credits
1.0 credit

Instructional delivery method
Group internet-based

Advance preparation
None required

Prerequisites
General working knowledge of the healthcare revenue cycle

Cancellation and administrative policies
In the unlikely event the date of the webinar is changed or canceled, Clarivate will notify all individuals who have registered. Our Client Engagement team is also available to resolve and discuss any issues associated with educational programs or any aspect of membership. Should you have any questions or concerns, please contact our Client Engagement team at askHBI@clarivate.com.