Clarivate

Deliver a seamless patron experience — Learn from your peers!

Libraries are more than just collections of books—they’re the heart of a community and creating seamless patron experiences is key to staying connected.

... Today’s library “offers so much more than materials. Having a way to communicate directly with patrons and show them exactly how they are able to use their library is critical.”

Betsy Raczkowski, Head of Comms and Engagement, Rochester Hills Public Library, USA

When Rochester Hills Public Library (RHPL) set out to create a seamless, unified library experience across its catalog, website, and communications, they turned to Vega LX. Today, their patrons enjoy personalized, engaging interactions—no matter where they connect.

Here’s a glimpse into RHPL’s success story:

Consistent branding: RHPL unified their catalog, emails, and website for a cohesive patron experience.
Engaging patron experiences: With customizable features like drag-and-drop Showcases, RHPL tailored communications and highlighted events like Latin American Heritage Month effortlessly.
Personalized interactions: They delivered tailored content to patrons based on their unique interests and activities, driving more engagement and participation.
Streamlined implementation: RHPL implemented Vega LX modules in just two months, supported every step of the way by the Innovative team.

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“Due to the ease of access and the variety of content and formats available, ExLibris will enable our academic community to access information that produces better outcomes.”

Tomomi Asano, Manager of the Public Service Group at International Christian University Library

“Due to the ease of access and the variety of content and formats available, ExLibris will enable our academic community to access information that produces better outcomes.”

Tomomi Asano, Manager of the Public Service Group at International Christian University Library

“Due to the ease of access and the variety of content and formats available, ExLibris will enable our academic community to access information that produces better outcomes.”

Tomomi Asano, Manager of the Public Service Group at International Christian University Library